Good to know
Frequently Asked Questions
Everything guests ask before a stay in Los Cabos, from safety and fees to staffed villas, getting around, and the best time to visit.
Before you book
If it isn't answered here, your concierge is one message away.
300+
Sunny days a year
35 min
From the airport
English
Spoken everywhere
The basics
General Questions
Is Cabo safe?+
Cabo is known for its safety, particularly within the gated communities where we offer our luxury rentals. These communities feature 24/7 security, ensuring a secure environment for all guests. Many owners feel so safe that they often leave their doors unlocked while they are there. However, we always recommend keeping your doors locked for added peace of mind. Rest assured, your safety and comfort are our top priorities, and our security measures reflect this commitment.
Are there any hidden booking fees?+
No, all property quotes are final. The only thing that is separate is the Mexico IVA and lodging tax which is calculated at check-out.
Does LuxMex offer any additional services?+
Yes! We offer all kinds of services, from chef services to at-home yoga. Look at our concierge services to see everything we have to offer.
Can we get a late check-out?+
We will allow late check-outs whenever possible, but we can't guarantee them until arrival.
Are the beaches swimmable in Cabo?+
Not all, but some beaches are swimmable. It is important to follow each specific beach's guidelines, but there are definitely beaches that are perfectly safe to swim in.
Is the water drinkable in Cabo?+
Yes, the water actually comes from the ocean and is filtered through a special desalination process. Most of our properties come with their own filtration systems as well.
What is the weather like in Cabo?+
Cabo experiences between 300 and 350 sunny days a year. Some people consider the weather to be perfect all year round.
Drive time from Cabo airport?+
It is around a 35-minute drive to Cabo San Lucas and about 25 minutes to drive to San Jose Del Cabo.
Do I need to know Spanish?+
Not at all. All staff speaks English and Cabo is actually very tourist friendly. You will find almost every establishment speaks English.
Where do I get groceries in Cabo?+
The house manager can actually get groceries for you so the villa is stocked before arrival. We wouldn't want you wasting vacation time at the market!
When is the best time to go fishing in Cabo?+
The best time to go fishing is either early in the morning at sunrise or later in the afternoon right before sunset.
What do I need in order to enter Cabo?+
While there are certain documents you can bring to enter and return from Mexico without a passport, it is highly recommended to travel with a valid passport. This reduces the possibility of complications when crossing the border. On your plane you will receive immigration forms to fill out for customs. Keep the part of the form they don't take in order to re-enter the country. If you lose this immigration form, you can purchase a new one at the airport for 550 pesos (about $30). It won't break the bank, but the time it takes is cumbersome and we've heard of it costing people a missed flight. If you are driving into Mexico, make sure to stop at the border to get your immigration form.
How do I call people while I'm in Cabo?+
The local area code in Los Cabos is "624" and the country code for Mexico is "+52". From a Mexican land line or cell phone: • To a Mexican long-distance number: 01 + 3-digit area code + 7-digit number • To a Mexican cell phone number: 3-digit area code + 7-digit number • To a U.S. phone number: 00 + 1 + 3-digit area code + 7-digit number From a U.S. cell phone: • To a Mexican land line or cell phone: 011 52 + 3-digit area code + 7-digit number • To a U.S. phone number: 00 + 1 + 3-digit area code + 7-digit number Toll-free numbers (on a U.S. plan using Mexican towers): • 1 (800) → 001 + 880 + number • 1 (888) → 001 + 881 + number • 1 (877) → 001 + 882 + number • 1 (866) → 001 + 883 + number • 1 (855) → 001 + 884 + number
Emergency numbers+
• Emergency Line: 066, or 911 from a local number • Roadside Assistance: 074 from a local number • Police: Cabo San Lucas (624) 143-3977, San Jose (624) 142-0361 • Tourist Police: (624) 143-3977 • U.S. Consulate: (624) 143-3566 • Canadian Consulate: (624) 142-4333
Hospitals+
• Cabo San Lucas: (624) 145-6000 • San Jose: (624) 105-8550 • Baja Medical Response: (624) 144-3434 • Blue Medical Net: Cabo San Lucas (624) 104-3911, San Jose (624) 142-3511 • North American Hospitals & Clinics: (624) 142-2700 • One World Hospital: Cabo San Lucas (624) 143-4911, San Jose (624) 142-5911 • Walk-In Medi Clinic: (624) 130-7011
Staying with us
Booking & Villas
Are LuxMex villas staffed?+
Yes, almost every LuxMex villa comes fully staffed. A typical stay includes a private chef, a butler or host, a concierge, and daily housekeeping; check the villa description for the exact staff. You're renting a home that's run for you, not an empty house you manage yourself.
Is a private chef included in the price?+
The chef is almost always part of the staff that comes with your villa. You can check by looking at the staff details in the villa description. You pay separately for groceries and the menu you choose, which the chef and concierge plan with you before you arrive.
What's included versus billed separately?+
Included: the villa and its staff (chef, concierge, housekeeping). Billed on top: chef groceries, yacht and jet charters, excursions, and any extra services you add.
How many people can a LuxMex villa hold?+
Villas run from about 3 to 11 bedrooms, so groups range from a single couple to twenty-plus people. Tell the concierge your group size and they'll point you to homes that fit.
Which areas does LuxMex cover?+
Los Cabos is the core, including Palmilla, Puerto Los Cabos, Villas Del Mar, and Cabo San Lucas. LuxMex also has villas in Punta Mita, La Paz, and the East Cape.
Is it cheaper to book direct with LuxMex than through Airbnb or Vrbo?+
Usually, yes. Booking direct skips the service fee the booking sites add on top of the nightly rate, and you deal with the company that actually manages the home instead of a platform in the middle.
What makes LuxMex different from a regular Airbnb villa?+
Service. A regular Airbnb hands you keys to an empty house and leaves the rest to you. With LuxMex, one company runs the home, the staff, and the concierge: a private chef, daily housekeeping, and a concierge who plans the details like dining, transport, activities, and special occasions. One team runs the whole stay, so you can actually relax.
Do I need a membership to book?+
No. There's no membership or annual fee like a travel club. You book the specific villa you want for the dates you want.
How do I get a quote?+
Three ways: book directly on luxmex.com, call +1 800-706-9631, or send a request with your dates, group size, and the area you're interested in. The team will come back with villa options and pricing.
Beyond the villa
Services, Concierge & Planning
Can LuxMex arrange a yacht day or fishing trip?+
Yes. The concierge books yacht charters, sport fishing, golf, spa, transport, and excursions, either before your trip or while you're there.
Can you arrange flights or a private jet?+
LuxMex arranges private jet charters to and from the regions it serves. Ask the concierge and they'll handle the aviation side along with ground transport.
What's the best time of year to visit Los Cabos?+
November through May is the sweet spot: dry, warm, and sunny. The December-to-March holiday stretch books up first, so reserve early. Summer is quieter, which also makes it cheaper.
Still have questions?