FAQS

• Are there any hidden booking fees?

  No, all property quotes are final. The only thing that is separate is the Mexico IVA and lodging tax which is calculated at check-out.

• Does LuxMex offer any additional services?

  Yes! We offer all kinds of services, from chef services to at-home yoga, look at our concierge services to see everything we have to offer!

• Can we get a late check-out?

  We will allow late check-outs whenever possible, but we can't guarantee them until arrival.

• Can we get a late check-out?

  We will allow late check-outs whenever possible, but we can't guarantee them until arrival.

• Are the beaches swimmable in Cabo?

  Not all, but some beaches are swimmable. It is important to follow each specifics beach guideline, but there are definitely beaches that are perfectly safe to swim in.

• Is the water drinkable in Cabo?

  Yes, the water actually comes from the ocean and is filtered through a special desalination process. Most of our properties come with their own filtration systems as well.

• What is the weather like in Cabo?

  Cabo experiences between 300-350 sunny days a year! Some people consider the weather to be perfect all year round.

• Drive Time from Cabo Airport?

  It is around a 35-minute drive to Cabo San Lucas and about 25 minutes to drive to San Jose Del Cabo.

• Do I need to know Spanish?

  Not at all, all staff speaks English and Cabo is actually very tourist friendly. You will find almost every establishment speaks English.

• Where do I get groceries in Cabo?

  The house manager can actually get you groceries themselves so they are stocked before arrival. We wouldn't want you wasting vacation time at the market!

• When is the best time to go fishing in Cabo?

  The best time to go fishing is either early in the morning at sunrise or later in the afternoon right before sunset.

• What do I need in order to enter Cabo?

  While there are certain documents you can bring to enter and return from Mexico without having a passport, it is HIGHLY recommended to travel with a valid passport. This will reduce the possibility of any complications when crossing the border. When you are on your plane, you will receive immigration forms that you are required to fill out for customs. You need to keep the part of the form that they don’t take in order to re-enter the country. If you happen to lose this immigration form, you can purchase a new one at the airport for 550 pesos (~$30). Although it won’t break the bank, the time it takes to get this form is cumbersome and we have heard it costing people a missed flight. If you are driving into Mexico, make sure and stop at the border to get your immigration form.

How do I call people while I’m in Cabo?

• Local area code in Los Cabos is “624” and the country code for Mexxico is “+52”. From a Mexican Land Line or Cell Phone:

  To a Mexican long-distance number: 01 + 3-digit area code + 7-digit number - To a Mexican cell phone number: 3-digit area code + 7-digit number - To a U.S. phone number: 00 + 1 + 3-digit area code + 7-digit number From a U.S. Cell Phone: - To a Mexican land line or cell phone: 011 52 + 3-digit area code + 7-digit number - To a U.S. phone number: 00 + 1 + 3-digit area code + 7-digit number

• - If you have a U.S. plan that allows you to make free calls in Mexico and use the Mexican cell towers, you can call: Toll Free Numbers:

  - To a 1 (800) number: 001 + 880 + phone number - To a 1 (888) number: 001 + 881 + phone number - To a 1 (877) number: 001 + 882 + phone number - To a 1 (866) number: 001 + 883 + phone number - To a 1 (855) number: 001 + 884 + phone number

• Emergency Numbers:

  - Emergency Line: 066 or 911 if dialing from a local number - Roadside Assistance: 074 from a local number - Police Department: Cabo San Lucas (624) 143-3977; San Jose (624) 142-0361 - Tourist Police: (624) 143-3977 - U.S. Consulate: (624) 143-3566 - Canadian Consulate: (624) 142-4333

• - Hospitals:

  o Hospiten: Cabo San Lucas (624) 145-6000; San Jose (624) 105-8550 o Baja Medical Response: (624) 144-3434 o Blue Medical Net: Cabo San Lucas (624) 104-3911; San Jose (624) 142-3511 o North American Hospitals & Clinics: (624) 142-2700 o One World Hospital: Cabo San Lucas (624) 143-4911; San Jose (624) 142-5911 o Walk-In Medi Clinic: (624) 130-7011